Support
Get help with Metro. Find answers to common questions or reach out to our team.
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Contact Supportsupport@ultralight.io
Frequently Asked Questions
Troubleshooting
No sound playing
- 1 Check that your device is not on silent mode (check the physical switch on the side)
- 2 Ensure your volume is turned up
- 3 Check that Visual Pulse Mode is not enabled (Settings > Visual Pulse)
- 4 Try closing and reopening the app
- 5 Restart your device if the issue persists
Tempo seems inaccurate
- 1 Metro uses high-precision timing and should be accurate within 0.1 BPM
- 2 Ensure no other audio apps are running in the background
- 3 If using Bluetooth headphones, there may be slight latency—try wired headphones
- 4 Check that Low Power Mode is disabled (can affect timing)
App crashes or freezes
- 1 Force close the app and reopen it
- 2 Make sure you're running the latest version from the App Store
- 3 Restart your device
- 4 If the issue persists, try deleting and reinstalling the app
Pro features not showing
- 1 Go to Settings > Restore Purchases
- 2 Make sure you're signed into the correct Apple ID
- 3 Check your internet connection
- 4 Wait a few minutes and try restoring again
- 5 Contact support if the issue persists
App Information
Platform
iOS 15.0+
Devices
iPhone & iPad
Developer
Ultralight
Price
Free / $2.99 Pro